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Terms & Conditions

RUDECHALETS LTD & RUDE CHALETS S.A.R.L

There are inherent risks, dangers and hazards in adventure activities, which include cycling, mountain biking, hiking, snowboarding, skiing, surfing. We will endeavour to make your trip as safe as possible, but not all risks, dangers and hazards can be anticipated or avoided. All of us that do them accept them. If you can't, please stay at home. As individuals, everyone must calculate the dangers, judge for yourselves, and decide accordingly. From the moment you step out of the chalet, villa or apartment door.

1. Deposits and Payments

Chalet Holidays
A deposit of £100 per person and the relevant insurance premium are required at the time of booking. The final balance of payment is due 10 weeks prior to departure. If final payment has not been received by this date, the booking will be treated as a cancellation and the deposit and the insurance premium shall not be refunded. Should the booking be made within 10 weeks of the date of departure, the full amount is payable immediately. No contract shall exist between RUDE CHALETS S.A.R.L and yourself until the booking form has been received.

Apartment & Villa Holidays
A deposit of £300 and the relevant insurance premium are required at the time of booking. The final balance of payment is due 10 weeks prior to departure. If final payment has not been received by this date, the booking will be treated as a cancellation and the deposit and the insurance premium shall not be refunded. Should the booking be made within 10 weeks of the date of departure, the full amount is payable immediately. No contract shall exist between RUDE CHALETS S.A.R.L and yourself until the booking form has been received.

2. Cancellation & Changes

By RUDE CHALETS S.A.R.L / RUDE CHALETS Ltd - In the unlikely event of RUDE CHALETS S.A.R.L / RUDECHALETS Ltd having to cancel/change your holiday details you will be notified as soon as possible and will have the choice of the following, as applicable:
A - accepting the change.
B - accepting an alternative holiday with us at no extra cost.
C - cancelling your holiday, in which case we will offer you a full refund.

By you - If you change any of your flight details after having booked your holiday, an administrative charge may be incurred which will then be passed on to you. If you are obliged to cancel your booking you must inform RUDE CHALETS S.A.R.L / RUDECHALETS Ltd in writing immediately to info@rudechalets.com . In all cases your premium and deposit will be forfeited and you will become liable for charges on the following scale:

Over 10 weeks before departure date - deposit only
Under 10 weeks before departure - 100% of holiday cost

3. Behaviour

Whilst on RUDE CHALETS S.A.R.L / RUDECHALETS Ltd property all clients are expected to behave in an orderly and acceptable manner. Should their behaviour threaten the condition of the accommodation or seriously impair the enjoyment of other guests, RUDE CHALETS S.A.R.L / RUDECHALETS Ltd reserves the right to refuse to further accommodate the guilty party and contractual obligations will be terminated. The guilty party will be liable for the cost of any damage so caused.

4. Responsibility

In the event of death or personal injury to yourself or any of your party traveling with us under your booking we do not accept liability if such death or personal injury is not through any fault of ours or our supplier. In particular we do not accept responsibility if the death or personal injury is caused through no fault of ours or our suppliers or is due to circumstances which we could not reasonably foresee or have avoided.

You agree that if you have a claim against us which is the fault of another party that in the event of our dealing with your claim those rights that you have against the other party are transferred to us or our insurers.

Various International Conventions govern compensation, which can be paid in other circumstances whilst on holidays or traveling and these Conventions apply to our Contract with you.

5. Disclaimer

All persons undertaking the activities operated by RUDE CHALETS S.A.R.L / RUDE CHALETS Ltd and our suppliers accept and understand that the activities contain an inherent level of risk of death and personal injury, no claim pertaining to injuries or death sustained whilst participating in one of RUDE CHALETS S.A.R.L / RUDE CHALETS Ltd or our suppliers activities will be entertained nor liability accepted by RUDE CHALETS S.A.R.L / RUDE CHALETS Ltd or its suppliers.

6. Vehicle, Personal Possessions and Luggage.

RUDE CHALETS S.A.R.L / RUDE CHALETS will not be held responsible for any theft or loss of personal possessions from our premises / vehicles. Whilst we will endeavor to ensure the security of personal possessions of the party, we cannot guarantee it. Please be aware of this fact and leave expensive / personally valuable items at home.

7. Smoking policy

We operate a strictly no smoking policy in all our vehicles and inside our accommodation facilities. If people wish to smoke they must do so outside of these areas. If it is found that you have smoked within our accommodation you will be liable to a cleaning charge of up to £500.00.

8. Support vehicle

(Applicable to Winter Chalet Holidays Only)
RUDE CHALETS S.A.R.L / RUDE CHALETS Ltd provide a FREE support and backup vehicle, the use of this vehicle is taken entirely at your own risk and RUDE CHALETS S.A.R.L / RUDE CHALETS Ltd take no responsibility for death or personal injury caused through the use of this transportation.

Please note that the use of the support vehicle is provided free of charge and does not form part of the holiday cost.

9. Check In / Check Out Times

On arrival your room will be available after 3.00pm on departure day you must vacate your room by 10:30am. If required storage facilities for luggage will be provided on departure day.

10. Insurance

Everyone booking a RUDE CHALETS S.A.R.L / RUDE CHALETS Ltd holiday must be insured. Should you decide not to take up the policy on offer through rudechalets.com you must show proof of at least equal insurance cover. If, on arrival in the resort, you are found to have insufficient cover you will be obliged to purchase a suitable insurance policy.

11. Equipment

Any client who loses or damages any RUDE CHALETS S.A.R.L / RUDE CHALETS Ltd equipment whilst in his/her care will be charged by RUDE CHALETS S.A.R.L / RUDE CHALETS Ltd for the appropriate replacement or repair cost of that equipment as determined by RUDE CHALETS S.A.R.L / RUDE CHALETS Ltd

12. Complaints

Any complaints should be made clear to chalet staff as soon as possible, preferably in resort, or to our office no later than 14 days after returning to the UK.

13. Visa/Passports

It is your responsibility to be in possession of a valid passport and/or any visa necessary. If you do not have a British or EC passport, please be sure to check visa requirements for the countries you will be visiting.

Applicable to Winter Chalet Holidays - Remember, most flights are to Geneva in Switzerland which is not an EC member.

14. Website Information

Rudechalets.com website information is correct to the best of RUDE CHALETS S.A.R.L / RUDE CHALETS Ltd knowledge at the time of going live. Information relating to the resort cannot be guaranteed since changes can occur at any time outside the control of RUDE CHALETS S.A.R.L / RUDE CHALETS Ltd

15. Free on Piste hosting / Orientation

(Applicable to Winter Chalet Holidays Only)

Our ski hosts are not professional ski guides in that they do not hold a ski guide qualification or have the necessary insurance to cover you. Please refer to section 10. Insurance - for Insurance requirements for winter sports.

During your stay you have the option of choosing our on-piste hosting / orientation free service. On-piste hosting / orientation consists of map orientation and guiding on marked pistes in the Portes du Soleil region. Under no circumstances will our hosts offer out bound / off piste guiding and if you choose to do this whilst in the company of a host you will be strongly advised against any such action unless you employ a Professional mountain guide and the appropriate equipment. Should you choose to ignore our advice, you assume all responsibility for your actions and the inherent dangers of off piste skiing / snowboarding.

We reserve the right at our absolute discretion to terminate without notice and liability “On piste hosting / orientation” of any person whose behaviour is such that is likely, in our opinion, ski lift operator or ski guide or other person in authority to cause distress, danger, damage, or annoyance to other customers, employees property or to any third party.

16. Transfers from 2006-2007 Onwards

Applicable to Winter Chalet Holidays Only

• For Winter season 2006-2007 transfers will be provided by Ski Lifts S.A.R.L (or a third party partner)
• All of your inbound and outbound flight details on our online booking form must be completed 20 days prior to departure.

• You will be met at Geneva Airport upon arrival by a Ski Lifts representative. They will co-ordinate your egress from the airport and get you quickly on your way to Morzine.

• As with our current transfer program you may be required to wait up to one hour in the coffee bar.

• If your flight is delayed and you miss your transfer, you will be allocated a seat on the next available transfer.

• If for any reason Ski Transfers are unable to provide your transfer you will be transferred by a third party. In this instance it will only be by an organization that we have approved.

• All transfers are provided to and from Geneva Airport only. This includes hotels that are on the service roads alongside the airport. For example Crown Plaza, Express Holiday Inn. If your hotel falls outside this range you will be required to take the Hotel free shuttle bus to the airport to arrive at your pre-arranged arrival time. Please check directly with transfers@rudechalets.com as to whether you can be picked up from your hotel.

• Any transfers outside of our normal transfer days Sun – Sun will be charged at 120 euros minimum up to 4 people. Additional seats will be charged at 30 euros per person thereafter. If you are charged for a transfer, you will be subject to the transfer companies Terms & Conditions.

• IMPORTANT: In-correct information that requires additional transfers be organized at short-notice will be charged at a minimum of 120 euros for up to 4 people. Additional seats will be charged at 30 euros per person thereafter. If you are charged for a transfer, you will be subject to the transfer companies Terms & Conditions.

• On clear days the normal transfer time from Geneva to Morzine is 1hr15mins. Due to extreme mountain conditions during the season this is not always possible. Therefore occasionally we have to allow 4+ hours to transport you safely back which includes adequate time to check-in. The decision will reside with Ski Lifts.

• We will always allow adequate time to get you safely and on time to the airport. However, there can be unforeseen exceptional circumstances that mean you miss your flight or train. Please note that for any costs incurred you will need to claim against your holiday insurance. We will provide any paperwork required to support your claim.

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